How To Prepare Ipad For Repair

In this article we volition take you through the recommended steps to complete earlier submitting your iPad, iPhone or iPod touch on for service. In most cases the process presumes that your device is withal functional to an extent, simply we have also added contingency processes if it doesn't ability on at all.

Discover My Device

Even if yous've non consciously enabled information technology, the chances are that your iPad, iPhone or iPod touch has the 'Find My iPhone' feature enabled. In the case pictured we're using an iPad, so it's called 'Detect my iPad'. Before whatsoever iOS device tin exist serviced you must disabled this feature which disassociates the device from your Apple ID and removes a security characteristic called activation lock (which stops anybody erasing and using your device without knowing your Apple ID).

To exercise this get to the 'Settings' app, in to the 'iCloud' settings and 'Discover My iPad'. Turn it off past tapping the green slider. You lot will need to know your Apple ID. If your device will not power on you lot tin go to the iCloud spider web site and disable activation lock from the list of devices in there.

More information well-nigh the 'activation lock' characteristic can be found on Apple tree'due south web site.

Backup your device

In most cases your iPad, iPhone or iPod touch will be backing upwards to iCloud automatically. iCloud backups take place when the device is connected to power, connected to a wifi network and the screen is locked. To verify the latest fill-in of your device go dorsum in to the iCloud setting and tap on 'Fill-in'. Your device needs to be online, so information technology will show the 'Last Fill-in:' date. If your device will not ability on yous can go to the settings section on the iCloud spider web site and click on the device to detect out the latest fill-in date

Important: To restore from your backup you must know your Apple ID and password for the iCloud account.

Please exist aware that this backup does non include passwords saved on your device for security reasons. To back up an iPad, iPhone or iPod touch including all passwords you must perform an encrypted backup on to a reckoner running iTunes. Instructions on how to complete an encrypted backup can be establish on Apple'south website

Disassociate apps

This step will not be required for many users, but depending on the apps you utilize on your device some of them may be paired to the hardware of your iPad, iPhone or iPod bear upon for security reasons.

Examples of typical apps which pair to the hardware of your device are personal banking apps and second factor authentications apps for online tools or games.

If your iPad, iPhone or iPod touch nevertheless powers on you should get through the required process to disassociate any paired applications from your device. If this isn't possible because your device will not ability on yous should contact the app publisher for assistance before you lot submit it for repair, just in example you need unique identifiers from the paired hardware to prove buying to the app publisher.

Erase the device

Having disabled Find my iPad, verified that you lot have an upwardly to engagement backup of the device and disassociated any paired apps yous are now ready to erase the device so it contains no personal data during repair. If the device will not power on there is no need to erase data. From the Settings app go in to General - Reset - Erase All Content and Settings

Restoring replacement device

During many iPad, iPhone or iPod impact repairs a replacement device is frequently the most efficient way of providing you with a repair. When y'all receive a replacement device you lot demand to reverse the steps that you took to prepare your device for repair.

Restore backup

During progression through the welcome screens on an erased iPad, iPhone or iPod bear on you are offered the opportunity to 'Restore from iCloud backup'. To restore from an iCloud backup you volition need to know the Apple ID and password for your iCloud account.

Alternatively connect the device to the computer and iTunes used for fill-in and restore from the latest backup

Enable Activation Lock

For security reasons you should ensure that activation lock is enabled on your new device, so become back in to the 'Find My iPad' setting to confirm that it has enabled as office of the setup process.

Purchase an app

In one case the restoration process has completed go to App store and buy a free app. Doing and so will force the Apple servers to recognise your use of the Apple ID to purchase on this new device, and in near cases they will ask for a secondary form of identification across the Apple tree ID and password, normally the security code from your chosen payment card. Doing this now volition save the inconvenience of having to verify your identity when you may not have that item menu to hand.

And that should be your new device back up and running. Don't forget that information technology is normal for your restored device to ask for a multitude of passwords when you first restore the backup because an iCloud device fill-in cannot remember passwords from the quondam device.